Terms of use

1. Who we are

EverFeed is an independent product, made in Brazil. In these terms, “EverFeed” and “we” mean us; “you” means the person or company that creates the account and uses the service.

How we handle your personal data is set out in the Privacy policy, which is part of these terms.

2. What EverFeed is

EverFeed is a web panel for creating, scheduling and publishing content on Instagram, Facebook and TikTok. On plans with AI, it also generates text, images and videos — with the AI you plug in, using your own key, or with your plan credits.

What each plan includes is on the pricing page. The service evolves: screens and features may change, always to keep or improve what you signed up for.

3. Your account

• You must be at least 18 years old and provide accurate information, with an email address that is your own.
• Your password and API tokens are personal. Guard them as you would your bank password: anything done with them counts as done by you.
• If you use EverFeed on behalf of a company, you confirm that you are authorised to accept these terms for it.
• Noticed suspicious access to your account? Change your password and let us know at contato@everfeed.app.

4. Free trial

• Each person’s first subscription starts with 7 days free. We ask for your card at the start, on a secure Stripe page, and nothing is charged at that point.
• If you do not cancel before the trial ends, the plan you picked is charged to your card automatically, and the subscription carries on, renewing on its own.
• It is one trial per person and per card. If the card has already been used for a trial, the new trial is cancelled immediately, with no charge, and you can subscribe without the trial.
• During the trial, you generate and publish with the trial credits, which are granted only once. Downloading images and videos only becomes available after the first charge.
• We may change or end the trial offer for new sign-ups. This does not affect a trial that has already started.

5. Plans, billing and renewal

• Prices are set in US dollars and shown on the pricing page.
• In Brazil, you are charged in Brazilian reais (BRL). The plan’s US dollar price is converted at the most recent PTAX selling rate published by Banco Central do Brasil: when you order and again in the hours before each later charge — so the amount in reais may vary from one charge to the next. The amount is shown before you confirm your order and on every invoice. Cards issued in Brazil can only be charged in reais.
• Outside Brazil, you are charged in US dollars, and your bank may apply its own conversion and fees.
• Payment is by card, processed by Stripe. Your card number goes straight to Stripe and never touches our servers.
• The subscription renews on its own at the end of each period, on the same card, until you cancel.
• Moving up to a higher plan charges the prorated difference for the time left, right away. Moving down to a lower plan takes effect at the next renewal.
• If a payment fails, Stripe tries again over the following days. Without payment, access to the panel may be paused until your account is up to date.
• If the US dollar price of your plan changes, we will let you know by email at least 30 days in advance, and the change only applies from the renewal following that notice.

6. AI credits

• On plans with AI, subscription credits renew every 7 days and do not roll over: what is left in one week does not carry into the next.
• One-off packs add credits that do not expire while your account exists and are only used once your subscription credits run out.
• Each generation uses credits according to the type of piece and, for video, its length. Your balance and credit statement are in your account.
• Credits are not money: they cannot be exchanged for cash or transferred to another account.
• The plan without AI has no generation. One-off credits you already had are kept and count again if you move back to a plan with AI.
• With your own AI key, generation is billed to you directly by the provider, under its own rules and prices. EverFeed charges nothing per piece generated with your key and is not responsible for the costs or limits of your account with the provider.

7. Cancellation and refunds

• You can cancel anytime from My account, without talking to anyone.
• Cancelled during the free trial? Nothing is charged, and you can use the panel until the trial ends.
• Cancelled a paid subscription? Renewal stops, nothing else is charged and access continues until the end of the period you already paid for. There is no cancellation fee and no lock-in.
• We do not refund the prorated amount of a period that has already started, or credits already used — except where the law requires it, such as the right of withdrawal under Brazil’s Consumer Defense Code, when it applies.
• An incorrect or duplicate charge is refunded in full. Contact us at contato@everfeed.app.

8. What is not allowed

To keep the service up and running for everyone, do not use EverFeed to:

• publish content that is illegal, misleading, discriminatory or violent, that incites hatred or that violates other people’s rights;
• create images or videos with someone’s face or voice without their authorisation, or impersonate another person or brand;
• run misleading or abusive advertising, or break the rules of your industry, such as health, finance and beverages;
• send spam, get around limits or break the rules of Instagram, Facebook, TikTok or the AI providers;
• create multiple accounts to get new trials, resell access or circumvent your plan’s limits;
• attack, overload, copy or try to access parts of the system that are not yours.

If that happens, we may remove the content, or pause or close the account — whenever possible, warning you first and giving you a chance to put it right.

9. What is yours and what is ours

• Yours: the brand kit, the files you upload and the pieces the panel generates for you. You are responsible for holding the rights to what you upload — logos, photos, music, trademarks — and for what you decide to publish.
• To provide the service, you authorise us to store and process this content and to send it to the AI providers and social networks you chose to use — only for that purpose, and only for as long as necessary.
• Ours: the software, the panel, the gallery templates and the EverFeed brand. Your subscription gives you the right to use them while it is active and does not transfer ownership.
• Suggestions you send us may become product improvements, with no obligation to pay you for them.

10. AI-generated content

• AI makes mistakes: it can make up information, misspell a word in an image or generate something similar to someone else’s content. Review every piece before scheduling or publishing it.
• What you schedule is published on the set date, in your name, on the accounts you connected. The decision to publish is yours.
• Anyone registered to appear in the videos must have authorised, in writing, the use of their face and voice for that purpose. You are responsible for obtaining and keeping that authorisation — and, for a child or teenager, the authorisation of a parent or legal guardian.
• AI providers have their own rules on what they generate and on how the output may be used, and those rules also apply.

11. Social networks and other services

• Instagram and Facebook (Meta), TikTok, the AI providers, Stripe and Google are third-party services with their own terms. By using them through EverFeed, you also agree to those terms.
• We do not control these platforms: they may change rules, limits and metrics, reject a post or suspend an account. The metrics shown are the ones the network returns.
• You can disconnect an account at any time in the panel, and also revoke access in the network’s own settings.

12. Availability and changes to the service

• We work to keep EverFeed online at all times, but outages and maintenance happen. We do not guarantee uninterrupted operation, or that every post goes out at the exact minute.
• If we need to shut EverFeed down, we will let you know at least 30 days in advance and refund the prorated amount for the period already paid for and not used.

13. Limitation of liability

• EverFeed is a tool: we do not guarantee reach, sales or any other result from your posts.
• We are not responsible for decisions made by social networks or AI providers, for content you published, or for losses caused by misuse of your password or tokens.
• Where the law allows liability to be limited, our total liability is limited to what you paid EverFeed in the 12 months before the event in question.
• Nothing in these terms takes away rights that the law guarantees and that cannot be waived, such as those under Brazil’s Consumer Defense Code.

14. Account closure

You can close your account whenever you like: cancel your subscription and ask for your data to be deleted at contato@everfeed.app, as explained in the Privacy policy.

We may pause or close an account in cases of fraud, non-payment, breach of these terms or an order from an authority. Except in serious or urgent cases, we let you know first.

15. Changes to these terms

We may update these terms. We give notice of significant changes by email at least 15 days in advance, and the date at the top of this page shows the version in effect. If you do not agree with the new version, you can cancel before it takes effect.

16. Governing law and jurisdiction

These terms are governed by the laws of Brazil. If you sign up as a consumer, disputes are heard by the courts where you live; in all other cases, by the courts where EverFeed is based.

17. Contact

Questions about these terms: contato@everfeed.app. Replies come from the people who run the system.